Terms and Conditions

These Terms and Conditions apply to all purchases made through the website operated by Sarah and Mark Toronto, reachable at info@sarah&marktoronto.com.
By placing an order on our website, you agree to these Terms and Conditions in full.

1. Applicability

These Terms and Conditions govern all product purchases, deliveries, and communications made through our online store. By using our website or placing an order, you acknowledge that you have read, understood, and accepted these terms.

2. Product Information

We strive to ensure that all product descriptions, prices, and details on our website are accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur.
We reserve the right to correct such errors or update product information at any time without prior notice. Product colors may vary slightly due to differences in device screens.

3. Orders and Payments

Orders are processed only after full payment has been received.
Available payment methods vary by location and may include credit/debit cards, PayPal, and other secure gateways.
Customers are responsible for entering accurate billing and shipping information. If errors occur during checkout, Sarah and Mark Toronto cannot be held liable for delivery delays or losses.

4. Processing and Shipping

  • Processing Time: 1–3 business days

  • Delivery Time: Typically 3–7 business days, depending on destination and supplier location

  • Orders are shipped directly from our suppliers in China to ensure efficiency and minimize costs.

Shipping times are estimates and may vary due to factors such as customs clearance, carrier delays, or international transit conditions.

5. Returns and Cancellations

Please refer to our Return Policy for detailed terms regarding returns, exchanges, and refunds.
Orders may only be cancelled before they are processed for shipment. Once an order has been dispatched, it cannot be modified or cancelled.

6. Liability

Sarah and Mark Toronto is not responsible for lost or damaged shipments if tracking indicates the package was delivered to the address provided by the customer.
Customers must carefully review their shipping information prior to confirmation. Address errors must be reported within 24 hours of ordering.
To the fullest extent permitted by law, our liability is limited to the value of the product purchased. We are not liable for indirect, incidental, or consequential damages arising from product use or delivery delays.

7. Intellectual Property

All content on this website — including text, images, logos, and designs — is the intellectual property of Sarah and Mark Toronto and is protected under copyright law.
It may not be copied, reproduced, or distributed without prior written permission.

8. Complaints Procedure

We value customer satisfaction and aim to resolve all issues promptly.
Complaints can be submitted in writing to info@sarah&marktoronto.com. Our support team strives to respond within 5 business days.

9. Governing Law

These Terms and Conditions are governed by the laws of Canada, without regard to conflict of law principles.
Any disputes arising from the interpretation or execution of these terms shall be resolved exclusively by the competent courts of Ontario, Canada.